Contact Us

Contact Us

Always refresh your browser before ordering -- we are not responsible for delays caused by not using the lastest pages on our website.

Repairs and Returns

1) We do not look at laptops without a basic service fee payment of $100.00. (Higher for international customers)

2) Do not send items without a RMA number issued by us. Any material sent to us without a valid RMA number will be returned to sender COD or stored for 90 days and then deposited into the trash.

3) Use the address provided with the RMA number or your repair will be delayed.

In General

Many of the items that we sell requires advanced skills to install. All electronic items are subject to static electric damage if not properly handled. We do not know your skill level and will not accept any liability for damage to your laptop, data, other devices and/or personal shock risks if you wish to order and install items that we sell.

Yes, we do have many parts for older laptops that other vendors are unable to provide. Any e-mail that arrives asking if we sell parts that are already listed on our part pages will be answered as time permits and we are sometimes to buzy to answer such questions.

If an item is listed as being in stock - it is in stock.

If you don't see your brand then feel free to contact us.

If you have any questions regarding compatability or installation. Please Email us before you order - there is a restocking fee for incorrectly ordered parts.

Our non-RMA Mailing Address is:

Orphaned Laptops, LLC

25050 Avenue Kearny

Suite 107

Valencia, CA 91355

Our primary e-mail contact address is: service@orphanlaptops.com

Before you Email us, please observe these rules:

1) Please Do NOT include any credit card or personal account information in any e-mail that you send to us. Our online shopping cart orders are processed by Paypal and your credit card order will be billed to Paypal and not billed to Orphaned Laptops, LLC.

2) DO NOT send any attachments on ANY email sent to this address. Email with attachments may be sent directly to the recycle bin before being read by us. This is done to prevent virus infections. If an attachment is needed the we will provide you with a second address that will allow you to send us the files.

3) Send only email to us FROM an email address that does allow email to be returned from service@orphanlaptops.com. We can not reply to your email if you have us blocked in your firewall settings!!!

4) Always quote earlier posts regarding your question so that we don't have waste a lot of time looking for old posts to remember details regarding your problem. Else, your email goes to the end of the list.

5) If you are sending us an e-mail asking how to order parts for your laptop, please do take time to look on our parts pages!

6) Do take time to look on our parts page for your brand and model laptop and do note that all brands link back to the laptop maker's support page and not a specific brand.

7) If you have any questions regarding self-installation then please do feel free to e-mail us before you order since there is a restocking fee for returned parts.

Any information that we have regarding your laptop model will be located on a support page for the Taiwan maker's (ODM) own master model number. This ODM support page allows us to support the various reseller brands that are all exactly the same laptop - except for reseller brand.

Example: If you own an AMS Tech TravelPro 105CS. Click on AMS Tech on the supported laptop home page. This will take you to the AMS Tech support page. On the left-hand side you will find a link to the TravelPro support page. The TravelPro support page has more links to various groups of TravelPro laptops, in this case the TravelPro 100 Series. Click on that link and you will find yourself on the Chicony MP975 support page. So the AMS Tech 106CS is a Chicony MP75 and on the left-hand side of this page you will find a link to our MP975 parts page. So if you want an AMS Tech TravelPro 105CS keyboard, you will find it on the Chicony MP975 parts page.

In this example, the Chicony MP975 laptop was also sold as the Chembook 9750, EPS Technology Apex laptops, the Enpower 701 and many other laptops. All of these laptops are the same laptop with little or no changes other than minor plastic case changes.

If you have arrived here after attempting to find your laptop and still are confused, then please do contact us.

However, any e-mail that arrives asking if we sell laptop parts - parts that are listed on our part pages will be answered as time permits. The volume of incoming e-mail is such that it is just too much for me to otherwise be answer and so many e-mails. Often my first answer will most likely be - go look at our parts pages.

Any follow up e-mails should be a reply with the original message with our reply and not a new e-mail. I can't remember each and every service problem thread and if I have to dig through a week (or month) of old Emil just to know what was your problem in an original e-mail then I tend to get very nasty - that is unless you send thank you cards to keep me happy.